Telkom

I started chatting via WhatsApp with Sasha from Sales on Monday. I was purchasing a SIM-only deal.

I requested the waybill number for tracking, and she rudely asked me who said I would get one. Today was supposed to be the delivery date and I received a notification from Courier IT that the address was incorrectly captured.

I was upset and told her to cancel, and she rudely said I must do it myself. I've never experienced this level of incompetence and disrespect as a customer.

I bought a telkom airtime voucher at spar stanger yesterday R50, when I got home to recharge the status says "used". I'm so frustrated and I had to use it to buy data so I could navigate my way somewhere, I ended up buying Cell c airtime to use in my daughter's cellphone, does that mean cell c is better than telkom in terms of reliability?

I need to speak to someone.

PLEASE give me a call on 061613**** not on my Telkom number

I'm very upset with Telkom

my wifi has been off since Saturday not working I have tried to switch it on but still nothing. Please fix it.

Hi, my name is Keleabetswe Matli. On the 8th of June 2024, I wanted to unsubscribe from something that I had downloaded by mistake on my phone.

I managed to get a consultant; his name is Lindokhule. He managed to help me, but later on that day, he took my number and messaged me on WhatsApp, telling me he is interested in knowing me better. I do have a screenshot of him contacting me.

He sent me a WhatsApp message around 11 PM at night, and I wanted to follow up and report him to his team leader so he gets a warning. I was not impressed, and it looks like he is used to doing what he's doing.

I bought a spring cha-ching bundle for R20 on Friday which contains 500mb +30 mins allnet voice and I didn't receive the minutes and today the same thing happened

I am not happy with Telkom customer service from bloemfontein I buy data and I have not received my data the took my number away from me and the have not refunded my funds

I bought airtime at Shoprite and encountered an error. When I got home, the slip didn't show the PIN number.

Called their toll free number (180) to cancel my contract of 3 years. Service agent kept putting me on hold without any explanation or keeping me in the loop of her processes.

Was on the phone for over an hour until she pretended she couldn't hear me and she eventually dropped the call. Absolutely abysmal customer service.

I payed my balance but am not reconnected. Something I don't like i.it mast do better than they do p

Hi, I'm very unhappy about your teleservice contacting me on Tuesday, 20/08/2024. They offered me an upgrade on my contract. I refused the upgrade due to the fact that we cannot afford an upgrade. However, they then said this will be a downgrade, but no details were given about the product’s potential shortcomings. I accepted the downgrade. The next day, my signal on the farm was cut off. We thought it could be a technical problem.

After 2 weeks, we went to your outlet in Potchefstroom Mall. They fixed the problem by upgrading back to my normal contract, but a SIM swap was required. We tried to connect my current number, which I've had for the last 35 years, to the new SIM card, but it would not connect. We returned to the outlet in Potchefstroom Mall, where they told us that I can't connect my old number to the new SIM because my old number is now a pay-as-you-go.

I was very upset because I've been using this number for 35 years. They promised to try and sort this out but in the meantime, I must use it as a pay-as-you-go. So now, I’m paying for a contract and I also have to load airtime on my phone.

This is not acceptable. Please fix the problem or we will cancel the contract with immediate effect. The number I've had for the last 5 years at Telkom is 082492****, and I have been with Vodacom for 30 years.

Hello, how are you? My name is Mohammed Nasir.

I'm living in Matatiele. I have a Telkom LTE Internet, but my Internet is not working. I've tried to complain many times. The last time, a technician came to check it.

He suggested that it's a SIM card issue. Please solve this issue.

Telkom Musgrave said I owed them R1100 to cancel my account, which I paid from the END of June 2024, Telkom DBN Musgrave centre told me they would look into the enquiry and get back to me but apparently VVM company their debt collector have received my payment but claim that my account with Telkom is stim active. I'm *** pissed off running in circles to DBN Musgrave Telkom & VVM emailing my proof of payments but they can't CANCEL MY ACCOUNT.

Why can't TELKOM see the horrible service delivery it has passed me and RSA. TELKOM will crash and Im sick of the many call centre agents repeating the say thing yet VVM manager (Lindi) doesn't have the balls to call me.

I want my EasyPay number and my account number. I want to pay my account.

My account is in arrears. The debit order failed to go off last month.

My invoice always advises me to pay either on or before the 1st of each month, which I did for the previous month.