Telkom
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Telkom Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Telkom has 1.7 star rating based on 1563 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Telkom to a friend or colleague.
- Rating Distribution
Pros: Useless customer service, Useless, I dont know.
Cons: Bad service, Poor consultation, Unproffesional.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Telkom has 1.7 star rating based on 1563 customer reviews. Consumers are mostly dissatisfied.
15% of users would likely recommend Telkom to a friend or colleague.
- Rating Distribution
Pros: Useless customer service, Useless, I dont know.
Cons: Bad service, Poor consultation, Unproffesional.56% of users think that Telkom should improve its Customer Service.
43% of users say that they won't use Telkom in the future for similar services or products.Recent recommendations regarding this business are as follows: "I recommend this company to anyone, but be careful on your billing. I have never had a problem, but all of a sudden I get strange amounts on my bill.", "dont go to vaal mall branch.", "get rid of these people", "I wish I knew other than to think twice about doing business with a government entity", "Highly unrecommendable".
Most users ask Telkom for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Telkom Reviews
"Billing of account incorrect"
I need to figure out what is going on with my account. I've been charged for data that was already paid for User's recommendation: I recommend this company to...
"Telkom in breach of contract - please cancel the contract"
I applied for fibre with Telkom in Dec 2023, two months later, after numerous emails and no help from Juan van Dyk, at some point even ignoring my emails. When...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Blouberg, Western Cape
Telkom in breach of contract - please cancel the contract
- Useless in providing the service i pay for
Preferred solution: Contract cancellation with zero penalties
User's recommendation: NOOOOOOO
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Johannesburg, Gauteng
Customer service sucks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Faulty
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Telkom service
Fibre Line
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My Telekom number doesn’t work on WhatsApp but through everything it works will you be able to help me or fix it for me
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The gave me the contract that i didn't sign for it even the router is not working
- Put wrong adress where by the couriers look for that person the whole day
Preferred solution: I would love to get what I signed the contract for not what I just received which is totally not part of my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cape Town, Western Cape
Connection Down
User's recommendation: Be careful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: TELKOM BLACKLISTED ME FOR NO FAULT ON MY SIDE
Company fixed the issue and I have been provided with apology. No communication from Telkom - They just corrected it
NO FEEDBACK AS YET FROM TELKOM
TO DATE NO RESPONCE FROM TELKOM. THIS IS HOW NOT TO TREAT YOUR CUSTOMERS.
TELKOM PERSONNEL CAUSED THE PROBLEM AND THEY DID NOT BOTHER TO REPLY/RESPOND TO RECTIFY THEIR MISTAKE.
THIS IS WHAT HAPPENS IF YOU HIRE INCOMPETENT PEOPLE. JUST SIT THERE, GET A SALARY AND MAKE...
NOT A WORD, NOTHING. THEY CAN'T EVEN ACKNOWLEDGE RECEIPTS OF YOUR QUERIES, NOR DO THEY KEEP YOU UP TO DATE ON THE STATUS OF YOUR REQUEST.THAT IS WHY THEY ARE FINANCIALLY RUINED, LIKE ALL THE SOE's.
10:27 (1 hour ago)
to Noluthando, mocumimsm, paia, SiphoMaseko, MtetoNyati, GeoffreyQhena, NaideneFord-Hoon, BrianKennedy, Adam, PrudenceLebina, SibusisoLuthuli, EthelMatenge-Sebesho, KeithRayner, IpelengSelele, SibusisoSibisi, HermanSingh, LouisvonZeuner, SungYoon, SerameTaukobong, DirkReyneke, LendeVilliers, AlthonBeukes, JonasBogoshi, MelodyLekota, LesibaMaloba, IanRussell, LungaSiyo, NomalungeloFaku, Mpho, Monica, Wabbies
Good morning Mr/Me Noluthando Nkosi,
All the emails below refer to.
It has been 16 DAYS no without any reply from TELKOM!!
To whom did you forward my complaints email after our telephone conversation?
This person is ignoring you and me like a stop street as my name is still blacklisted for nothing!
I need feedback by COB today, otherwise, I will be forced to take legal action.
I was embarrassed as my application to buy a new car was declined by this false blacklisting which I had no idea why.
Is this how you treat your customers??
The least you can do is to keep me informed of where you are in the process of clearing my name from Clear Score Credit Bureau and all the other credit bureaus you blacklisted me on.
This is pathetic service and unacceptable. No wonder Telkom is going bankrupt!!
I urgently await Telkom's response!!
Regards,
Leon Coetzee
071 384 ****
On Fri, 6 Oct 2023 at 14:09, Leon Coetzee wrote:
Additional Info:
image.png
On Fri, 6 Oct 2023 at 12:05, Leon Coetzee wrote:
To whom it may concern,
Any feedback???
- From 28-09-2023 I did not receive any correspondence from Telkom!
The email below refers to.
Please explain why Telkom blacklisted me on the Clear Score credit bureau and other credit bureaus for the outstanding amount of R736.00? - See below:
According to your own invoice, dated 12-09-2023, I am up to date with my payments.
I hereby DEMAND that you take my name immediately of all the Clear Score and all the other credit bureaus you put me on and in writing to me to apologize for the deformation of character and the embarrassment caused to me by your poor bookkeeping.
It is totally unacceptable!!
I expect Telkom to correct this mistake by close of business today, together with my apology letter, or I will take further steps and post this on Hello Peter and all the social media platforms I can find.
image.png
image.png
Regards,
Leon Coetzee
071 384 ****
On Thu, 28 Sept 2023 at 12:30, Noluthando Nkosi (N) wrote:
Good Day
I hope this finds you well. The customer has a complaint regarding his Telkom Fiber account. The customer advised that on his credit report it is showing the Telkom Fiber account is currently handed over to debt collection for an overdue amount.
But the customer does not have an overdue amount and the account has never been handed over for collection. Kindly please escalate to the relevant department.
BAN: 34242****
Contact details: 071384**** Mr JL Coetzee
Kind Regards,
Noluthando
- Everything they touch
Preferred solution: TO BE REMOVED FROM CLEAR SCORE CREDIT BUREAU AND ALL THE OTHER CREDIT BUREAUS WHERE I WAS BLACKLIST BY THEM BY NO FAULT OF MY OWN
User's recommendation: BE AWARE OF TELKOM - THEY BLACKLIST YOU FOR NO FAULT OF YOUR OWN. THEY IGNORE YOUR REQUESTS AND DON'T GIVE A *** IF YOU BLACKLISTED OR NOT.
Cape Town, Western Cape
Some stolen my phone
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saldanha, Western Cape
My sim card is locked
User's recommendation: Telkcom is the best SIM card I ever used you will all love using it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alberton, Gauteng
I want increase my daily limit for airtime tranfer
Preferred solution: Increase my airtime transter limit
User's recommendation: Please insure that before you comfirm any thing you check very well if it is correct
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing after a contract has expired and no response from Telkom
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Resolved: SUSPENDED ACCOUNT DUE TO TELKOM INCOMPETENCE
Company fixed the issue and I have been provided with apology. After writing emails to any and all email addresses I could find of Telkom with no response, I went to the closest Telkom shop and asked for assistance.
Luckily for me, I was assisted by a clued-up person, who managed to get the right people involved. She followed up and after 2 weeks my account was debited, the error was corrected.
I subsequently cancelled my contract with TELKOM. Never again.
User's recommendation: Do not fall for online offers! Rather go to the store and insist on everything in writing.
Durban, Kwazulu-Natal
Complaint and billing
User's recommendation: I wish I knew other than to think twice about doing business with a government entity
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Musina, Limpopo
Stollen phone
Preferred solution: My phone to traced I need it back
User's recommendation: Please help me find my phone it was stolen by two guys with a gun
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