Telkom

Reporting harassment from Telkom Name Felix Okoye I. Account no 34008**** EFT Ref No 805598****05138**** I have closed a particular mobile data contract with Telkom since the second quarter of last year (2022). And up till today, Telkom is charging me for the contract (yet they no longer sending me data). It does not matter how much I try to pay it off, the accountants find a way to bring the charges back. Meanwhile, I have been paying my monthly instalments via EFT. Why? Because from the beginning Telkom spelt my name wrongly as in (MR. FLEXIS OKOYE). I have repeatedly changed this error at several Telkom branch stores in Pietermaritzburg (proof available) in 2018, 19, 20 & 21. In November 2022, I frustratingly requested a Telkom customer call attendant to write a complaint on my online customer file where Telkom officers can see it. Consequently, the bank often declined my Telkom monthly standing order due to the name mistake even when I have enough money in my account balance. The implication of this repeated punishment is that Telkom charges me now and then R202.70 (Account subscriptions & once-off charges). As a dedicated client or customer, I have paid so much of the R202.70 (which is charged whenever Telkom drawing of monthly money fails). It has been very frustratingly painful and expensive given the package I chose to pay for given my financial status quo. Either my EFT came to appear before the penalty Fee of R202.70 is charged, or otherwise. The bottom line is that I had to pay always more than someone who has taken an unlimited data package. Sometimes, I ask myself why I have allowed myself to be exploited to that extent. In November-December 2022, Telkom sent me a statement with a balance of R64.00 requesting me to pay before the 5th of January 2023. On the 7th of December 2022, I paid R65.00 through EFT to Telkom (verifiable). Then, on the 1st of January 2023, Telkom sent me (as usual) another statement with the balance of R201.70 to be paid before 06 Feb 2023. Telkom also acknowledged that I only made an EFT payment of R65.00 on 13 Dec 2022 (ref.0000221). Yet I have another R202.70 penalty (remember this is a contract that had been legally confirmed closed in mid 2021by Telkom themselves). It appears to be a deliberate debt harassment to me (as a dedicated honest client). Like the DSTV, I would prefer my contract counselled or my data dispense be declined, then I will pay to reconnect my data. Like in the DSTV system, I would prefer to choose a date and pay cash for Telkom data at the stores and ATMs (as EFT), than be exploitatively punished in the way Telkom now operates. Telkom initially was made to save South African people from excessive data charges. Why is it operating like a monopoly business contrary to its vision today? Or is this part of institutionalised xenophobia or social ineptitude? Where is customer satisfaction? Does this debt intimidation of Telkom clients imply Telkom's underestimation of its competitors? I kindly request the Telkom officials to wade into my matter before being forced to go viral. Right now, am embittered, feel victimised, disappointed and very pissed for being furnished as a dedicated client (being with Telkom for almost a decade). Above all, this is an exploitation of the highest order (in my judgement). The policy of R202.70 is inhumane. It does not show any form of customer welfare or satisfaction. Today, human life has become data-intensive, and debt punishment is vengeful and does not show any sign of price justice and competition inducement in South Africa. I hereby appeal to Telkom officials to stop the abuse the Telkom financial admin is punishing me with. Also, it is my request that Telkom reimburses me for the excess payment made to Telkom mobile data. Kind regards Felix Okoye I. Email: felizokoye@***.com Cell: +27 7* *** **** Reporting harassment from Telkom Name Felix Okoye I. Account no 34008**** EFT Ref No 805598****05138**** I have closed a particular mobile data contract with Telkom since the second quarter of last year (2022). And up till today, Telkom is charging me for the contract (yet they no longer sending me data). It does not matter how much I try to pay it off, the accountants find a way to bring the charges back. Meanwhile, I have been paying my monthly instalments via EFT. Why? Because from the beginning Telkom spelt my name wrongly as in (MR. FLEXIS OKOYE). I have repeatedly changed this error at several Telkom branch stores in Pietermaritzburg (proof available) in 2018, 19, 20 & 21. In November 2022, I frustratingly requested a Telkom customer call attendant to write a complaint on my online customer file where Telkom officers can see it. Consequently, the bank often declined my Telkom monthly standing order due to the name mistake even when I have enough money in my account balance. The implication of this repeated punishment is that Telkom charges me now and then R202.70 (Account subscriptions & once-off charges). As a dedicated client or customer, I have paid so much of the R202.70 (which is charged whenever Telkom drawing of monthly money fails). It has been very frustratingly painful and expensive given the package I chose to pay for given my financial status quo. Either my EFT came to appear before the penalty Fee of R202.70 is charged, or otherwise. The bottom line is that I had to pay always more than someone who has taken an unlimited data package. Sometimes, I ask myself why I have allowed myself to be exploited to that extent. In November-December 2022, Telkom sent me a statement with a balance of R64.00 requesting me to pay before the 5th of January 2023. On the 7th of December 2022, I paid R65.00 through EFT to Telkom (verifiable). Then, on the 1st of January 2023, Telkom sent me (as usual) another statement with the balance of R201.70 to be paid before 06 Feb 2023. Telkom also acknowledged that I only made an EFT payment of R65.00 on 13 Dec 2022 (ref.0000221). Yet I have another R202.70 penalty (remember this is a contract that had been legally confirmed closed in mid 2021by Telkom themselves). It appears to be a deliberate debt harassment to me (as a dedicated honest client). Like the DSTV, I would prefer my contract counselled or my data dispense be declined, then I will pay to reconnect my data. Like in the DSTV system, I would prefer to choose a date and pay cash for Telkom data at the stores and ATMs (as EFT), than be exploitatively punished in the way Telkom now operates. Telkom initially was made to save South African people from excessive data charges. Why is it operating like a monopoly business contrary to its vision today? Or is this part of institutionalised xenophobia or social ineptitude? Where is customer satisfaction? Does this debt intimidation of Telkom clients imply Telkom's underestimation of its competitors? I kindly request the Telkom officials to wade into my matter before being forced to go viral. Right now, am embittered, feel victimised, disappointed and very pissed for being furnished as a dedicated client (being with Telkom for almost a decade). Above all, this is an exploitation of the highest order (in my judgement). The policy of R202.70 is inhumane. It does not show any form of customer welfare or satisfaction. Today, human life has become data-intensive, and debt punishment is vengeful and does not show any sign of price justice and competition inducement in South Africa. I hereby appeal to Telkom officials to stop the abuse the Telkom financial admin is punishing me with. Also, it is my request that Telkom reimburses me for the excess payment made to Telkom mobile data. Kind regards Felix Okoye I. Email: felizokoye@***.com Cell: +27 7* *** ****